Support Center

Support.

In every sense of the word.

The tripod holding the line array. The technician holding the event when something goes wrong at 3 a.m. The structure holding your production from start to finish. At DecibelSea, support isn’t a form you fill out and wait for: it’s knowing someone is always behind the system.

Physical support

What bears the weight

Trusses, towers, rigging, and engineered structures ensuring each speaker is exactly where it needs to be, secure and vibration-free.

Teknisk support

Der svarer, når det går galt

En lydtekniker på telefonen og på stedet. Diagnose, erstatning og løsning – ikke en henvendelse, der bliver gammel i en kø.

Kontinuerlig support

Hvad der holder systemet i gang over tid

Vedligeholdelse, periodisk kalibrering og fjernsupport til installationer. Systemet lyder stadig lige godt om et år.

Ofte stillede spørgsmål

Produkter & bestillinger

How do I request a quote?

Fill out the quote form with the products or project type. We respond within 24 hours with a detailed and fixed quote.

Do prices include VAT?

Catalog prices do not include VAT (21%). The final quote always shows amounts with and without VAT.

Do you ship throughout Spain?

Yes. We ship to the mainland and the Balearic Islands. For heavy equipment or large formats, shipping is quoted individually.

Do you have products in stock?

Siluj catalog products are ordered with a 3-7 business day lead time. DAS Audio and Pequod lead times depend on configuration. Check availability.

Leje & installationer

What is included in sound rental?

Equipment, setup, calibration, operation during the event, and dismantling. A technician is included in all packages: someone who manages the system from start to finish.

How far in advance should I book?

Minimum 2 weeks for medium events and 4 weeks for festivals or large-scale events. During peak season in Ibiza, contact us as early as possible.

Do you perform installations outside Ibiza?

Yes. We perform installations throughout Spain. Projects on the mainland are quoted including travel and accommodation if necessary.

Do you offer post-installation maintenance?

Yes. Annual maintenance contracts and one-time interventions are available, with remote support for network-accessible systems. Support doesn’t end when the system is turned off.